Cancellation & Refund Policy

This policy outlines the cancellation and refund terms for classes, workshops, and retreats offered by Pilates with Joyce.

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By booking a session, you agree to the policy outlined below.

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1. Class Bookings

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All Pilates classes must be booked in advance through the Pilates with Joyce booking system.

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If you need to cancel or reschedule a class, please do so at least 24 hours before the scheduled start time.

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• Cancellations made more than 24 hours in advance may be rescheduled or credited where applicable.
• Cancellations made within 24 hours of the class start time are considered a late cancellation and are not eligible for a refund or credit.

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This policy allows spaces to be offered to other clients.

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2. Late Arrival & No-Shows

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Please arrive 5–10 minutes before the class begins.

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• Late arrivals may not be permitted to join once the class has started, particularly for safety reasons.
• If you do not attend a booked class and have not cancelled in advance, the booking will be treated as a no-show and is not refundable.

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3. Workshops

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Workshops (including sessions such as Lunar Flow & Glow) may have limited capacity and require advance preparation.

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• Workshop bookings are generally non-refundable.
• If you cancel more than 48 hours before the workshop, a class credit may be offered where possible.
• Cancellations made within 48 hours of the workshop may not be eligible for refund or credit.

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4. Retreats or Special Events

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Half-day retreats or special events (such as Reset Flow & Glow) require additional planning and preparation.

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• Retreat bookings are generally non-refundable.
• If you cancel more than 72 hours before the event, Pilates with Joyce may offer rescheduling or credit where possible.
• Cancellations made within 72 hours of the event are not eligible for refund.

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5. Outdoor Classes

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Some sessions may take place outdoors.

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If a class cannot take place due to weather conditions or safety concerns, Pilates with Joyce may:

• reschedule the class
• offer a class credit
• move the session to an indoor location where possible

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6. Instructor Cancellations

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In the unlikely event that Pilates with Joyce needs to cancel a class due to unforeseen circumstances, clients will be offered:

• a rescheduled session
• a class credit
• or a full refund where applicable.

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7. Transfers

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Class bookings are generally non-transferable, unless otherwise agreed in advance.

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8. Contact

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If you need to cancel or have any questions about your booking, please contact:

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Pilates with Joyce

Email: hello@pilateswithjoyce.co
Website: www.pilateswithjoyce.co